We invite you to cancel or reschedule at least 48 hours in advance. When a client cancels at the last minute, we still have to compensate our members. When we schedule your cleaning, we reserve that time for you and for you alone. We charge a $35 fee for late cancellations.
No, you can let the team in and they will lock up after themselves.
You can leave your keys in a lockbox with a combination that you can relay to us.
You also have the option of providing keys to our team members. We do not attach identifying information to your keys as part of our commitment to keep them safe. In the unlikely event that we lose your keys, we will contact you immediately.
We provide all of the supplies and equipment needed to do the job. If you have something special that you would like us to use, please notify our office so that we may train our staff properly - as long as the product is nontoxic!
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