Help Center

Select the "Request Service" button of this site and complete our service request form or give us a call at (510)479-3368. A team member will be in touch shortly after to discuss next steps.

We only use products that are non-toxic and made from naturally derived ingredients such as: Bon Ami, Seventh Generation, Dr. Bronner's Pure Castile Soap and Sal Suds, Murphy oil soap, & Vinegar.

We invite you to cancel or reschedule at least 48 hours in advance. When a client cancels at the last minute, we still have to compensate our members. When we schedule your cleaning, we reserve that time for you and for you alone. We charge a $35 fee for late cancellations.

For more details visit our service policies page.

• No, you can let the team in and they will lock up after themselves. 
  
• You can leave your keys in a lockbox with a combination that you can relay to us. 
  
• You also have the option of providing keys to our team members. We do not attach identifying information to your keys as part of our commitment to keep them safe. In the unlikely event that we lose your keys, we will contact you immediately.
  

We provide all of the supplies and equipment needed to do the job. If you have something special that you would like us to use, please notify our office so that we may train our staff properly - as long as the product is nontoxic!

We generally assign a team to each different client based on location. If you’d like a team that does NOT service your area, let us know and we will make an arrangement while adapting to your needs.

• We accept check, cash or Venmo as a form of payment and we also offer the option of payments with Paypal, Credit/Debit Cards and bank transfers with a fee of $5.00

• Your balance must be paid in full immediately after completing each service.

• Please leave the payment at the kitchen counter, send by mail, or contact us via email to let us know the method of payment. If you forget a payment, contact our office.

• A 10% per month late fee will be assessed for late payments. If you need an invoice, please contact our office. 

• Please make checks out to: "Professional Eco Cleaning, LLC"

• For security we do not accept cash by mail.

• Cash payments could also be received by your cleaning service team.

• If you pay through Venmo, please send us a friend request, looking for us as Professional Eco Cleaning LLC (or "professional-eco"). Please check with our office to make sure you have found our profile.

Tips

• Tipping your team is optional and always welcome. Tips may be given directly to your team or added to your payment. For regularly scheduled clients, tips for vacation cancellations and for the end of the year are customary.

Depending on the size and condition of your home, prices may vary. Here is a range of general/common prices

• 3-4 areas example: 1 bath, 1 kitchen, 1 dining room, 1 bedroom 1-1.75 hrs or $80-$140 each time for regular service

• 4-5 areas. example: 2 bath, 1 kitchen, 1 living room, 1 bedroom 2-2.50 hrs or $160-$200 each time for regular service 

• 6-8 areas example: 2 bath, 1 kitchen, 1 living room, 2 bedrooms 3-3.75 hrs $240-$300 each time for regular service

We work in teams of 2 people per house. In case of emergency, we may send a third team member.

Yes we are! Proof of these is available upon request.

Not to worry! Contact us and we'll be sure to answer any questions you might have. professional.eco.cleaning@gmail.com">Send us an email or give us acalland we'll help you out