We invite you to cancel or reschedule at least 48 hours in advance. When a client cancels at the last minute, we still have to compensate our members. When we schedule your cleaning, we reserve that time for you and for you alone. We charge a $35 fee for late cancellations.
No, you can let the team in and they will lock up after themselves.
You can leave your keys in a lockbox with a combination that you can relay to us.
You also have the option of providing keys to our team members. We do not attach identifying information to your keys as part of our commitment to keep them safe. In the unlikely event that we lose your keys, we will contact you immediately.
We provide all of the supplies and equipment needed to do the job. If you have something special that you would like us to use, please notify our office so that we may train our staff properly - as long as the product is nontoxic!
We accept check, cash or Venmo as a form of payment and we also offer the option of payments with Paypal, Credit/Debit Cards and bank transfers with a fee of $5.00
Your balance must be paid in full immediately after completing each service.
Please leave the payment at the kitchen counter, send by mail, or contact us via email to let us know the method of payment. If you forget a payment, contact our office.
A 10% per month late fee will be assessed for late payments. If you need an invoice, please contact our office.
Please make checks out to: "Professional Eco Cleaning, LLC"
For security we do not accept cash by mail.
Cash payments could also be received by your cleaning service team.
If you pay through Venmo, please send us a friend request, looking for us as Professional Eco Cleaning LLC (or "professional-eco"). Please check with our office to make sure you have found our profile.
Tipping your team is optional and always welcome. Tips may be given directly to your team or added to your payment. For regularly scheduled clients, tips for vacation cancellations and for the end of the year are customary.